General
If for any reason you are not satisfied with a product you purchased from Boss Buck, you may return the product for a refund within
30 days of purchase.
- There is a 15% restock fee on some products returned.
- Merchandise needs to be in new condition and in the original packaging.
- If merchandise is in used/worn condition, we will ship the item back to you at your cost.
- Please call (800) 929.6244 or email Boss Buck to obtain a return
authorization number prior to shipping the product back to us.
- Shipping charges are non-refundable.
Customer Pick-Ups (CPU'S)
The buyer or agent of the buyer is responsible for inspecting all merchandise prior to loading. It is also the responsibility
of the buyer or agent of the buyer to personally tie down/fasten/secure the merchandise properly. Employees of Boss Buck Inc.
are not allowed to or assist in tying down/fastening/securing of the merchandise. Boss Buck Inc. reserves the right to refuse
loading any merchandise in or on any vehicle it deems inappropriate for a given load and thereby a safety hazard. Once the
merchandise is picked up and removed from our premises, Boss Buck Inc. is not liable for lost or damaged merchandise due to
improper or failure to tie down/fasten/secure the merchandise.
Damaged or Faulty Merchandise
We have 48 hours from the time of delivery to file a damage claim with the courier so please
inspect all packages at the time of delivery or as soon as possible after receiving.
Always confirm box count before signing the driver's paperwork to be certain you are not
signing for boxes you did not receive. Note any damages or shortages on the drivers paperwork if possible.
Simply refuse any package with significant exterior damage. Faulty, DOA (dead-on-arrival) or incorrect merchandise will be picked up at
our cost for replacement or refund. Faulty merchandise will be returned and replaced at our expense.
- General questions on a product or existing order - See our FAQ's
- Have a comment? Submit it here, or email us.
- Need a shipping quote on a large item. You can submit a quote online, email us or call us.